Shipping policy
Shipping Policy
1. Shipping Destinations
We currently offer shipping to India,UAE. If you are located outside of these areas and would like to place an order, please contact our customer service team contact.riwaaj@gmail.com for assistance.
2. Shipping Methods and Costs
2.1 Shipping Methods
We offer several shipping options to accommodate your needs:
- Standard Shipping: Estimated delivery time is 5 to 6 business days.
- Expedited Shipping: Estimated delivery time is 4 to 5 business days.
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Express Shipping: Estimated delivery time is 2 to 3 hours (only for Hyderabad,india customers)
2.2 Shipping Costs
Shipping costs are calculated based on your location and the shipping method selected. You will be able to view the shipping cost before completing your purchase at checkout.
3. Order Processing
3.1 Processing Time
Orders are processed within 2 business days from the date of purchase. Orders placed on weekends/holidays will be processed the next business day.
3.2 Order Confirmation
You will receive an email confirmation with your order details and tracking information once your order has been shipped.
4. Delivery Times
4.1 Estimated Delivery Times
Delivery times are estimates and may vary based on your location and the shipping method chosen. Please refer to the shipping options provided at checkout for more accurate delivery estimates.
4.2 Delays
While we strive to ensure timely delivery, unforeseen circumstances such as weather, carrier delays, or customs processing may affect delivery times. We are not responsible for delays caused by third-party carriers or external factors.
5. Tracking Your Order
You can track the status of your order using the tracking number provided in your shipping confirmation email. Visit [carrier’s tracking website] and enter your tracking number to see the latest updates.
6. Shipping Issues
6.1 Incorrect Address
Please ensure that your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by customers.
6.2 Lost or Stolen Packages
We are not liable for lost or stolen packages once they have been marked as delivered by the carrier. If your package is lost or stolen, please contact the carrier directly to file a claim.
6.3 Damaged Packages
If your package arrives damaged, please contact us at [email address] within [X] days of receipt with photos of the damage and your order number. We will assist you in resolving the issue.
7. International Orders
7.1 Customs Duties and Taxes
International orders may be subject to customs duties and taxes imposed by your country’s regulations. These charges are the responsibility of the customer and are not included in the purchase price.
7.2 Customs Delays
Customs processing can cause delays beyond our control. We are not responsible for any delays caused by customs procedures.
8. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Riwaaj
contact.riwaaj@gmail.com
9044848115
